Delivery Info
*Our warehouse is closed until mid-late January. Orders will be processed at that time, in the order they are received.*
We are an e-comm business, without a storefront. We ship Canada-wide.
Shipping
Please note: We no longer ship with ice packs. Many of our products come in compostable packaging, and to prevent them from getting destroyed by melting gel packs, we need to protect everything in plastic, and we can't come to terms with the overall excessive packaging. If there is a temperature spike, we will hold orders until the weather cools again. Please check your local weather forecast when placing your order.
Canada Post is currently on strike. We worked hard ahead of time to ensure we would be ready to seamlessly ship, and we are currently using other couriers.
Courier-calculated rates will show for your address at check-out, as well as any free or flat-rate shipping you are eligible for. Please choose the one that suits you best, as we won't be able to change it for you once your order is placed.
NOTE: We cannot deliver to PO Boxes during the strike. Orders to PO Boxes will be held until the strike ends, and our own shipping resumes mid/late-January.
How to Track Your Order:
We are using UPS, GLS, Canpar and Purolator. See below for examples of what their tracking numbers look like. Please use your tracking number from the email we send you after your order gets dispatched, to track directly on the courier company's website.
Tracking number examples:
Canpar: D420352470000172086321
GLS: W3199321
Purolator: 335101699321
UPS: 1Z6559X42062920321