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Terms & Conditions, including Refund Policy

Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.littlevegantreats.com (the "Site"). This Site is owned and operated by Little Vegan Treats. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY. INTELLECTUAL PROPERTY All content published and made available on our Site is the property of Little Vegan Treats and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. SALE OF GOODS These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site: ● Vegan chocolate and confectionery, snacks, supplements, grocery items and greeting cards for purchase. These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. THIRD PARTY GOODS AND SERVICES Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site. PAYMENTS We accept the following payment methods on our Site: ● Credit Card; ● Direct Debit; and ● e-transfer at time of order. When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. SHIPPING AND DELIVERY When you purchase goods from our Site, the goods will be delivered through one of the following methods: ● Please refer to Delivery Info. Delivery will take place as soon as reasonably possible, depending on the delivery method for your account. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays. If your order does not reach the minimum, you will be required to pay delivery charges in addition to the price for the goods you purchase. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. FAILED DELIVERIES In the instance an order is returned to us due to incorrect shipping information, our default is to refund the order minus a 10% restocking fee and all shipping/return costs incurred during the original sale. Clearance items, seasonal and items on discount due to a short-date are NON-REFUNDABLE. For the original purchase to be re-sent, we would require new shipping costs to be paid via e-transfer and a FULL address to be provided to us via email within 5 days of being notified of your returned order. Unclaimed orders will be treated as refunds, and thus, the purchase fee will be refunded minus shipping, seasonal/clearance/short-dated items and a 10% restocking fee. Furthermore, if items go uncollected from a pick-up partner, a shipping fee will be incurred for your order to be returned to our Little Vegan Treats warehouse.

We are not responsible for items that encounter damage or weather-related issues during transit. You are placing your order with the understanding that changing temperatures in Canada-wide transit can affect the shape/colour/texture of products ordered, and that breakage can occur which is beyond our control.

Refunds

ORDER CANCELLATIONS Order cancellations made before order shipment will be refunded minus a 10% processing fee. REFUNDS FOR GOODS We accept refund requests for goods sold on our Site for the following reasons only: ● Packaging is open/damaged; or ● Item does not match description. Refunds do not apply to the following goods: ● Special Order, Blow-out/Clearance items. Refund requests must be made within 5 days after receipt of your goods. Any/all shipping and return costs incurred during the original sale and the cost of seasonal and clearance items will be deducted from refunds, and an additional 10% restocking fee applied. We cannot be held responsible for items damaged due to weather in transit. Due to the nature of our goodies, sometimes items will have breakage. This can happen at any point during their import to us, or to their final destination at your doorstep. We cannot be held responsible for broken chocolate. Luckily, they will taste delicious regardless of if they are intact or broken. RETURNS Should an item need to be returned to satisfy manufacturer refund requirements or for any other reason, please carefully pack the items and attach the shipping label which we will provide by email. The package can be dropped off at the nearest Post Office or alternate carrier, specific to the shipping label provided. CONSUMER PROTECTION LAW Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. LINKS TO OTHER WEBSITES Our Site may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites. LIMITATION OF LIABILITY Little Vegan Treats and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. INDEMNITY Except where prohibited by law, by using this Site you indemnify and hold harmless Little Vegan Treats and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. APPLICABLE LAW These Terms and Conditions are governed by the laws of the Province of British Columbia. DISPUTE RESOLUTION Subject to any exceptions specified in these Terms and Conditions, if you and Little Vegan Treats are unable to resolve any dispute through informal discussion, then you and Little Vegan Treats agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Little Vegan Treats. Notwithstanding any other provision in these Terms and Conditions, you and Little Vegan Treats agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement. ADDITIONAL TERMS SEVERABILITY If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. LICENSE Unless otherwise stated, Little Vegan Treats and/or its licensors own the intellectual property rights for all material on www.littlevegantreats.com. All intellectual property rights are reserved. You may access this from www.littlevegantreats.com for your own personal use subjected to restrictions set in these terms and conditions. You must not: ● Copy or republish material from www.littlevegantreats.com ● Sell, rent, or sub-license material from www.littlevegantreats.com ● Reproduce, duplicate or copy material from www.littlevegantreats.com ● Redistribute content from www.littlevegantreats.com CHANGES These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. CONTACT DETAILS Please contact us if you have any questions or concerns. Our contact details are as follows: (778) 808-5674 info@littlevegantreats.com Effective Date: 3rd day of May, 2023 ©2002-2023 LawDepot.ca® Terms, Conditions & Refund Policy